System and Features
Find out about all the fully inclusive features that are part of your TextMagic package
Our SMS marketing and communication tools remove common barriers and open your business to the world. When you need to send short and accurate messages to customers, partners, or employees, SMS text messaging represents a cost-effective, efficient and secure way to communicate.
Here are the products we offer - just click on the links to find out more
Email to SMS
Use TextMagic to send and receive SMS texts easily and efficiently via email. Integrates easily with business software and apps.
Improve your SMS marketing with our bulk text messaging software. Free download for PC or Mac.
Send a text online
TextMagic's online interface for group texting will improve your marketing and sales. Works on all devices and screen sizes.
Bulk SMS via API
Build bulk texting into your apps and websites with our two-way SMS gateway API. Includes ready-made scripts for SMS coders.
Get started for free with a money-back guarantee
- Free Trial – We offer a free trial to all new customers, meaning you can test our service without any cost for 14 days
- Money back guarantee – If you wish to cancel your account after your first purchase then we will send you a refund for any unused credit, with no questions asked
Text messaging features to help your business
- Global SMS coverage – We cover 200 countries and over 700 different mobile networks, giving you worldwide coverage. We are constantly monitoring and updating to ensure we are always connected to the newest networks.
- Instant delivery – Your SMS messages will reach their destination in a matter of seconds
- Text message delivery notifications – You receive near-instant delivery notifications for all the messages you send via TextMagic, allowing you to keep track of every communication
- Mobile Number Portability – TextMagic supports Mobile Number Portability (MNP), the service that allows mobile users to switch service provider whilst keeping the same phone number, meaning there is no loss of coverage when your contacts switch phone companies
- Long text messages – With TextMagic you can send up to 612 characters in a single SMS, rather than the standard 160
- Send SMS in any language – We support the Unicode message format that is typically used for Arabic, Greek, Cyrillic and Asian character sets.You can send a text in your preferred character set and it will display correctly on all mobile phones
- Universal STOP command and opt-out – TextMagic has implemented functionality to support the universal STOP command, allowing recipients to opt-out from your texts whenever they wish. When a subscriber replies to your message with STOP they are automatically unsubscribed from further marketing messages and will receive a confirmation text. You can track all your unsubscribed contacts through your TextMagic online admin panel
- Bulk SMS – With TextMagic you can send bulk texts to as many people as you like, whether that be hundreds, thousands or even millions! The only limiting factor is how much credit you have on your account balance
- Shared reply numbers – TextMagic offers free shared SMS reply numbers to all our customers. We currently have active shared reply numbers for the UK, Sweden, Germany, Netherlands, Australia, Denmark, Finland, Spain, Italy, France and South Africa – with more countries added regularly
- Custom Sender IDs – This allows you to display your organisation's name as a sender of each text – a great branding tool
- Get replies to your email or API – You can receive text message replies to your email or directly to your application via TextMagic API. There is also an online inbox where you can respond to people who have replied to you via SMS
- No extra cost for receiving replies – When your recipients reply to your messages they just pay their normal texting costs. We only use long numbers for two-way texting as short codes will not work if your subscribers are out of their country
Importing contacts and opt-in
- Import your contacts – You can import contacts directly from Excel or any CSV file. You must ensure you have a full opt-in for the numbers you import as we have a zero-tolerance policy towards spam
- Opt-in forms for your website – We can help you to embed sign-up forms on your website to collect mobile subscribers online
Reporting and analytics
- Real-time mobile marketing campaign monitoring – You can login to your TextMagic admin panel to access all your stats and find out how your campaigns are performing
- SMS Delivery rate tracking – TextMagic also lets you keep an eye on your text message delivery rate. If your delivery rate falls low then you may want to clean up your data or alert TextMagic support for help and advice
- Export data for further analysis – You can also export your sent/received texts to Excel for further analysis. It may also be useful to download campaign responses
- Flexible payment options – TextMagic accepts all major credit cards, PayPal, Direct Debit and regular bank transfers
- Low balance warnings – You will be instantly alerted by email or text when your account balance is low
- Credit is loaded instantly – After you make a payment, credit is added to your account instantly
- Auto Recharge – We recommend using Auto Recharge to avoid service interruptions due to low balance. This time-saving tool automatically tops up your SMS credit balance when you hit 10% of your last purchase. Auto Recharge works with credit cards and PayPal and every time an order is processed, we'll send you an email confirmation and a printable PDF invoice for your records. You can enable and disable Auto Recharge at any time
- Sub-accounts – You can create sub-accounts that give other team members access to bulk texting. Account credit is distributed through your main account so there is no need to top up each sub-account separately, whilst analytics allow you to keep an eye on everything that is happening
Friendly and efficient customer support
- Email support – You can email TextMagic whenever you need us, either by direct email or through the online ticket support form. We will answer all tickets on the same business day, within minutes if possible, and at weekends we still deal with all tickets that require immediate attention
- Free phone support – We supply free telephone support via +44(0)845 299 4125 (08:00-16:00 CET Mon-Fri)
- Live chat on our website – You can also start a live chat with our support agents for quick questions
- Total data privacy – All your contacts, sent messages and received messages are completely safe and secure. TextMagic will never share your data with third parties
- System security – Data transfer between your PC and our servers is encrypted with SSL (256-bit SSL certificate issued by GlobalSign) and our systems are scanned 24/7 by McAfee Secure
These are just some of the reasons why TextMagic is the best in the text marketing business. If you have any questions about the above information, or any other issues, then just contact us and we'll be happy to help.